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LifeFone uses AT&T GPS and offers a variety of add-ons. However, with a short-range and delayed response, it has its limitations.
Bang for Your Buck Score:1/3
LifeFone’s round-the-clock, full U.S. coverage goes anywhere and everywhere. Always on, it’s designed to ensure independence and safety in and around the home. The LifeFone home base features a 1,300-foot range.
The built-in personal emergency alert system, high-output speaker, and sensitive microphone allow two-way communication during an emergency. With both a base station and a mobile device, it’s like having two systems for the price of one.
You don’t need a telephone landline or a cell phone. Both units work on the AT&T cellular network, using Lifefone’s cellular service, not yours. There are no additional cellular fees; everything is covered with your LifeFone service. LifeFone’s two-way voice pendant with GPS service protects you 24/7, both in your home and anywhere you go in the U.S. provided there is AT&T cellular service in the area. While the base cost is on par with the industry, the add-ons quickly add up.
Ease of Use Score:1/3
The LifeFone phone has a very small range, and the fall detection isn’t as sensitive as it could be. If falls or seizures are a primary concern, a more sensitive system would benefit the client. Due to the limited range, this system is not ideal for active seniors.
Clients have reported not being able to turn the alarm off once it’s been triggered, causing even more stress in an already stressful situation. LifeFone has lately had a slower than usual response time, and its home devices encounter a number of distortion issues. Its lack the volume can fail to reach all corners of the home. Each LifeFone home base comes with one pendant and one wrist wearable with optional fall detection.
With the fall detection pendant, the fall will be automatically detected and an alarm will be sent to the emergency response center. This works even if the wearer is asleep or unconscious, giving you and your family member additional comfort knowing he or she is protected, even if unable to push the button.
Customer Service Score:2/3
With the daily reminder service, LifeFone care agents will make a daily outbound call to the subscriber based on their unique needs.
LifeFone’s Activity Assurance Service enables subscribers to check in with an emergency care agent in its call center each day. Meanwhile, the company’s medication reminders will tell a subscriber when and what medication they need to take on a daily or weekly basis.
LifeFone allows you to customize your emergency care instructions. When an alarm signal comes in, the first question is whether or not it’s a medical emergency. The second question is how LifeFone can assist the caller. If a customer doesn’t need an ambulance, they may ask a family member, friend, or neighbor to be called to come over and help.
With more than 40 years in the industry, LifeFone has a long history of serving seniors, and it offers a wide array of additional services beyond standard medical alerts, such as medication reminders, wellness checks, and location services. With such a long history in the industry, it has built a solid reputation of responsibility and respect within the senior community. However, delayed response time and lack of communication have been shortcomings recently.
The narrow range makes this system of limited use for active seniors. That said, it’s a safe choice for those who simply want an extra sense of security when home alone, but who have others to help support them. The mobile device has an inferior speaker, and the in-home system isn’t loud enough to be heard throughout the home. There are better services and equipment on the market at similar or lower price points.